Frequently Asked Questions

How much does it cost?
The full fee is $60 per day.
We offer Child Care Benefits (CCB). Approved child care is care provided by the service that has been approved by the Australian Government to pass Child Care Benefit on to families as a reduction in their child care fees. We encourage all families to contact the Family Assistance Office on: 136 150 and register to receive your fee reduction.
As we report our usage weekly, therefore we must sight the child’s and parents Customer Reference Number (CRN).

How can I get the Tax Rebate?
The Child Care Tax Rebate helps families with the cost of child care. The Child Care Tax Rebate covers 50 per cent of out-of-pocket child care expenses for approved child care, for eligible families. To assist families we print out annual financial statements, come tax time.

What is the initial set up fee?
There is a $40 administration fee (non-refundable) and a $100 bond which is refundable once the child leaves.

What are the weekly Fees and Payment Procedures?
Fees are payable 2 weeks in advance at all times.
Fees are payable for sick days and public holidays.
Termination of care requires 4 weeks notice in writing and 6 weeks at the end and beginning of the New Year. We need to be able to accommodate for children going to school, that need care up until they start school and for new children to smoothly settle in to the centre routine and care environment.

What to bring?

Hat
Bag
Bedding (sheets and blanket)
Dress your child in appropriate seasonal clothing
Spare change of clothing
Nappies (if not already toilet trained)
Milk Bottles (if needed)

*Please label all of your child’s belongings to make it easily accessible for the staff working with your child.

Initial Separation
We encourage orientation visits were parents can come in with their child and get to know the children, staff and centre routine before they start. It is normal to feel some sort of separation anxiety for both parents and child. We report your child’s progress daily through verbal communication and by filling out our “Settling in Form”. Families are welcomed to call at anytime to see how their child is going.